Location: Sioux Falls, South Dakota

With Verizon Wireless Since: 2003

Miles Driven Daily:
Varies. I drive in South Dakota and Northwestern Iowa.

Current Ringtone:
Standard Verizon Wireless ringtone

Current Ringback Tone:
“Ain’t That A Shame” by Cheap Trick

Favorite Verizon Wireless Service or Feature:
Mobile Web

How did you become a Test Man?
A friend referred me for the job.

What’s the most rewarding part of your day?
Not sitting behind a desk. Getting to be mobile.

What do you have in common with the Test Man in the commercials?
We both share in the commitment to our customers to have the best network.

Which traits make you a successful Test Man?
The desire to provide the best service and to prove it each day.

What does “It’s the Network” mean to you?
Without a great network, the service would not be as good as it is.

Why does Verizon Wireless need to test the network every day?
It gives ‘real world’ feedback on system performance, so we can improve our customers' experience each day.

What is the most unique place you have visited to test the Verizon Wireless network?
A cow pasture!

How does Verizon Wireless use the data you collect?
To further strengthen our network.

What should consumers know about the Verizon Wireless network?
We never stop working for our customers.

What achievement/aspect of your job are you most proud of?
I provide valuable feedback that allows us to optimize and expand our network.

MEDIA CONTACT:
Karen Smith
763-595-2511
Karen.Smith@VerizonWireless.com

Reliability Studies for the midwest